Customer Service (Water Billing) Division

Responsibilities


On a monthly average our Customer Service Division will assist approximately 7,500 walk in customers, answer almost 6,500 phone calls, process over 841 work orders, and read approximately 26,000 meters.

The Customer Service Department provides assistance with billing inquiries, delinquent accounts, payment plans, researches account histories, and updates service work orders. Our goal in the Customer Service Division is for each employee to be well informed in dealing with each customer individually. Every Customer Service Representative is to be courteous, efficient, and committed to maintaining the highest quality of service.
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We are excited to announce
new payment options
for your convenience available now!

The City of Bossier has teamed up with First Billing Services to provide enhanced and additional payment options for you.  Please review the below information regarding payment options available through First Billing Services:

Web payments:  Log onto: https://bossiercity.firstbilling.com
for the online customer portal. You can register your account,
OR pay as a guest!

Credit/Debit and E-Check automated phone payment options You will simply call The City of Bossier Automated phone line at 
1-888-993-8823 to use the new IVR (Integrated Voice Recognition System) and follow the prompts. 

You can also call 1-855-270-3592 to speak to a live agent to assist you in making payments;
we accept Visa, MasterCard, and E-Check payments.  This service is available 24/7.

 Text & Pay:  A new and exciting feature available to you!  Register your account via the online portal to sign up for Text & Pay.

Automatic Monthly Payments:  Log in online OR contact First Billing at 1-855-270-3592 to sign up for auto payments.  You can select your payment method; pick your date, and the payment amount.  Each month, you will receive emails confirming the payment was successful.

ATTENTION

**If you have been disconnected or it is a Wednesday and are at risk for disconnection,
you must call the office at
318-741-8757 opt. 1 
during routine business hours to make your payment. 
This will ensure that you are reconnected promptly or avoid risk for disconnection.


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