The Communications Center of the Bossier City Fire Department is a stand-alone, 24-hour emergency communications center. The Communications Center is responsible for matching the public’s request for service with the resources of the Fire Department and assuring prompt response to fire and medical emergencies.

The Bossier City Fire Department upgraded its communications center by adopting emergency medical dispatching. This means our team of communications officers is trained to better assist persons in need of emergency medical care. The center also relocated to a new state-of-the-art and innovatively designed self-sustaining facility next to the central fire department.

This transition follows many other communications improvements made within recent years. During that time the department has installed a system to store and retrieve emergency medical records, and implemented a new department-wide system for managing information. In addition, the computers at each fire station have been connected to the City's Wide Area Network.

The Communications Center is also responsible for the management of the computer-aided dispatch (CAD). The CAD system provides department communications officers with fire and EMS unit configuration recommendations, unit status, and incident tracking for all emergency incidents. Since its installation in 1995, the CAD system has proven to be a powerful tool in effectively managing department resources and emergency personnel.